Marlon Dumas
Marcello La Rosa
Jan Mendling
Hajo A. Reijers
In Fundamentals of Business Process Management, Marlon Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers provide a comprehensive overview of business process management (BPM) concepts and practices. The book begins by defining business processes and discussing their significance in organizations.
It covers the BPM lifecycle, including process identification, discovery, analysis, design, implementation, monitoring, and continuous improvement. The authors emphasize various modeling techniques and notations, such as BPMN (Business Process Model and Notation), which facilitate effective communication and understanding of processes.
Key topics also include process performance measurement, the role of information systems in BPM, and the impact of organizational culture on process management. Throughout the book, practical examples and case studies illustrate how BPM can drive efficiency, enhance customer satisfaction, and support organizational agility. Overall, the text serves as a foundational resource for understanding and implementing effective business process management strategies.
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